Privacy Policy

Last Updated: January 2025

Introduction

RevuePro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital revenue management platform, including our web application and Android mobile application (collectively, the "Platform").

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Submit applications for licenses, permits, or certificates
  • Make payments through the Platform
  • Contact our support team
  • Use our services

This information may include:

  • Full name and contact information (email, phone number, physical address)
  • National Registration Card (NRC) number
  • Tax Identification Number (TPIN)
  • Business registration details (BON, business name, business type)
  • Payment information (mobile money numbers, bank details, transaction references)
  • Property information (addresses, valuations, ownership details)
  • Documents and certificates uploaded to the Platform

Automatically Collected Information

When you access the Platform, we automatically collect certain information, including:

  • Device information (device type, operating system, unique device identifiers)
  • Log data (IP address, browser type, access times, pages viewed)
  • Location data (with your permission on mobile devices)
  • Usage data (features used, actions taken, time spent on Platform)

Android App Specific Data

Our Android application may collect additional information:

  • Camera access (for document scanning and photo uploads)
  • Storage access (for saving and retrieving documents)
  • Push notification tokens (for service updates and alerts)
  • Mobile network information (for connectivity optimization)
How We Use Your Information

We use the information we collect to:

  • Process your applications for licenses, permits, and certificates
  • Facilitate payments and generate receipts
  • Verify your identity and prevent fraud
  • Conduct property evaluations and inspections
  • Send you notifications about your applications, payments, and compliance status
  • Provide customer support and respond to your inquiries
  • Improve and optimize the Platform's functionality
  • Generate reports and analytics for government revenue management
  • Comply with legal obligations and enforce our terms of service
  • Detect, prevent, and address technical issues and security threats
Information Sharing and Disclosure

We may share your information in the following circumstances:

Government Entities

We share information with relevant government departments and agencies for the purpose of processing applications, conducting inspections, property evaluations, and revenue collection.

Payment Processors

We share payment information with authorized payment service providers (mobile money operators, banks) to process your transactions securely.

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, customer service, and technical support.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy
  • Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Government records, including applications, licenses, and payment records, are retained in accordance with Zambian government record-keeping requirements.

Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can request correction of inaccurate or incomplete information
  • Deletion: You can request deletion of your information, subject to legal retention requirements
  • Objection: You can object to certain processing of your information
  • Data Portability: You can request a copy of your information in a structured format

To exercise these rights, please contact us using the information provided below.

Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

RevuePro

Email: privacy@revuepro.africa

Website: www.revuepro.africa

Phone: +260 XXX XXX XXX

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Zambia. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Zambia.